Return & Refund Policy

Due to the personal nature of our products and their high demand, all sales are final. We do not offer refunds under any circumstances.

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Order Adjustments

Once an order is placed, it is processed immediately to ensure timely fulfillment. This means changes or cancellations are not allowed after submission. Please double-check your order details, including product selections and shipping information, before finalizing your purchase.

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Return Policy for Store Credit

We accept return requests for store credit only within 3 daysof delivery. Requests made after this period will not be accepted.

To qualify for a return:

• Products must be in their original, unused condition, exactly as received.
• This includes:
  • No combing, washing, brushing, cutting, coloring, wearing, or altering of the product in any way.
  • Original ties and packaging must remain intact.

How to Request a Return
To initiate a return, include the following information with your returned item(s):

• Full name
• Contact number
• Reason for return
• Proof of purchase

Ship your item(s) to:
New Erà Extensions

Important Note: Customers are responsible for return shipping costs. Items that do not meet the outlined conditions will not be accepted or credited.

Transit Delays: In rare instances, transit delays may occur. New Erà Extensions is not liable for delays caused by the carrier or acts of nature. Consequently, refunds or chargebacks will not be honored for transit delays due to these factors.

Chargebacks: New Erà Extensionsdoes not take responsibility for chargebacks related to shipping delays, lost, or incorrectly delivered packages caused by the carrier. By placing an order on our website, you agree to these terms. Please utilize ROUTE protection at checkout